We offer free shipping to US and Canada. We always use a traceable method of air mail.
- Our global shipping flat rate is $8.42 U.S. Dollars.
- If you make an order of $25 or more, you will get free shipping to US and Canada!
- To expedite the delivery, your order can arrive in different packages. You will only be charged once, of course.
- How long do I have to wait to get my order?
USA: 2 - 4 weeks.
Canada: 3 - 4 weeks.
Europe, Middle East: 4 - 6 weeks.
Rest of the world: 4 - 6 weeks.
Frequently asked questions
How can I track my order?
After your order, you will be sent a tracking code to your email address. You can track your order following the instructions or with the tracking number in this tracking page. or at premiumshop tracking page
What happens if I am not at home when the package is delivered?
Couriers will usually attempt the delivery again the following day. Alternatively, contact them to rearrange the delivery.
I ordered many products, but only got one. What happens?
To expedite the delivery, your order can arrive in different packages, although you only pay for one delivery. We do this so you get your products as soon as possible. If you ordered more than one, they will arrive in the following days.
The tracking information says the order was returned to the sender, what should I do?
Please contact us to get your product sent again.
Regulations and Customs
As we focus on improving the product selection and the shipping, it is your responsibility to confirm the postal regulations of restricted items in your location, we cannot be held responsible for items not allowed in a specific geographical region.
The tracking site says my order was delivered, but I don't have it.
Each customer is provided with a tracking number by us. If the parcel has not been delivered to you personally. please check at your local post office.
How is the delivery process?
A local courier or your local post office will deliver your order. Your package will likely be delivered with your regular mail, and a notice card will be left if you are not at home.
Do I have to pay taxes or any custom charges?
The costs shown on our site do not include taxes.You might be responsible for paying taxes and duties when you get your package, but it is unusual.
We cannot assume taxes or charges at the local destination, and the custom department in your location could cause some additional delays. Contact your customs office for more information.
What happens if my order gets lost in the mail?
Orders that take more than 8 weeks to arrive might be lost and will be sent again at no cost for the client.